Update 25.001.20997 Constantly Crashes

[edmonds_ian]

Today I opened Adobe Acrobat and immediately saw there was an update that was pushed through, and since then I cannot keep the program running as it should. Anytime I create a new page, move the window from one of my screens to another, add pages to a document, try to create a new pdf within the program, etc. the program freezes and greys out. I have clicked the "Wait for the program to respond" button several times and have waited for multiple minutes before having to click the close button because of ZERO movement in the program.

Is anyone else experiencing this issue? It is my opinion that Adobe really needs to fix the bugs. 

[Amal.]

Hi there 

Hope you are doing well and sorry for the trouble. 

Are you experiencing this issue on a Windows or a Mac machine, and what is the version of the OS? Is this an issue while using the application on a two-monitor setup or with a single monitor setup as well?

Please share a small video recording of the steps you are taking and the issue as it occurs and collect the Acrobat diagnostic logs as described here https://adobe.ly/3MPWHwl and share them via any cloud storage for further investigation. 

~Amal

[M4RM4L4D3]

I am seeing the same issue, Open acrobat, stable for a moment, a pop-up screen starts to load, and the program crashes. I see in the Task manager, that adobe is capturing the crash, nothing logged in Windows 10 event viewer. updated to acrobat 25.001.20997 on 12/9 has not been stable since

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out and capturing the crash logs as suggested. Please share the crash logs with us via any cloud storage (Dropbox, Google Drive, OneDrive ,etc). Just upload the crash logs, create a link and share that link with us so we can get this investigated further by our development team.

~Amal