Update Failed - Error 2251

[Christine_W]

Anyone else having trouble installing the latest updates for Adobe Acrobat?

We're seeing this error in our office:

Error 2251.Database:  Transform:  Cannot delete row that does not exist.  Table: Shortcut.

I clicked on Details, and it takes you to a support site, but no info on this particular error code.   

[S. S]

Hi @Christine_W,

Hope you are doing well. Sorry for the trouble. 

We have identified the issue at our end and have logged a bug.

While we understand how frustrating this might be, our team is working on the fix and will be implemented at the earliest possible.

-Souvik.

[Christine_W]

Thank you!  Glad to know it's not an issue on our end.  🙂

[S. S]

Hi @Christine_W

We have implemented a fix from our backend. Can you check if the issue still persists for you or it works now?

-Souvik.

[defaultle2u4elvgjt7]

Just tried to update, and it still failed.

[annar65876481]

Good day @S. S , any news when the new patch will be available?

[Jefferson Dizer]

Same here, waiting for the update if it is fixed. Thanks.

[defaultle2u4elvgjt7]

Hi Souvik,

We're still getting failure notices on the update.  Any news on this?  

Thank you.

[KChZellemann]

Hello @S. S,

i have the same problem and it still persists.

[S. S]

Hi @defaultle2u4elvgjt7 @KChZellemann,

Thank you for sharing the information. Will pass it on to the team for further investigation.

-Souvik.

[Jagadeesh B]

@S. S Same issue in our organization, All our users are facing update failed issue "Error 2251.Database: Tansform: Cannot delete row that does not exist. Table: Shortcut."
We have customized package and removed desktop shortcuts during Adobe Acrobat installation
Do we have a fix to implement and resolve this issue?

[umair9001]

Have the same issue in our environment, the older transforms which were created seems to be working fine (however, when you install using those, the PDF preview stops working all together). When i created a new transform file, found this issue when applying the oct 2022 update.

[Craig Pedigo]

As of 10/17/2022 having same issue with both Acrobat DC (Continuous) and Adobe Acrobat Reader DC. I downloaded the patches again today just to be sure I have the latest update.

[annar65876481]

We have the same issue. We customized the package and removed the desktop shortcut, which seems to cause the error. On a new install with the defaults and the desktop shortcut the patch installs without any issues. 

[Raymond249763892qfh]

Same issue here on all my computers in the company.  We also delete the shortcut on the desktop. 

[Craig Pedigo]

I opened a ticket with Adobe yesterday and we tested an update that seems to work. I was told an update will be released soon that corrects this issue.

[Jefferson Dizer]

Can you provide us the fix that were given to you?

[Craig Pedigo]

What the Adobe engineer gave me was not a production release, it was for testing only. While I suspect it will end up being the production release, I was instructed to not deploy it in our enterprise. I am checking the download site every day, hopefully it will be soon.

[Stephen26705176zf88]

It's so odd that the Adobe Team didn't catch this in pilot testing, but I actually didn't catch it until I deployed it out to 4k workstations....and saw that only half worked.  Good thing it didn't actually break anything....just didn't upgrade on some.  Thanks all for the posts and updates

[Fred Ceballos]

Agreed, we have over 15K deployed and have been receiving these errors. Same as reported here - it was a customized packaged deployment. Hoping Adobe does better - it's their tools - their processes. Waiting for the fix.

[Craig Pedigo]

I did receive an email from the engineer late yesterday stating "The Engineering team has successfully tested the patch and will be releasing the new updated patch soon." So, fingers crossed.

[KChZellemann · Accepted solution]

The patch is out: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe....

[S. S · Accepted solution]

Hi @Christine_W @Craig Pedigo @Fred Ceballos @defaultle2u4elvgjt7

As @KChZellemann mentioned, an optional patch with the fix is released. You may download the patch directly from the link: 22.003.20263 Optional update, Oct 22, 2022 (Windows Only) — Acrobat-Acrobat Reader Release Notes (ad...

Let me know if this works for everyone.

-Souvik.

[Fred Ceballos]

Will this be automatically released to all endpoints worldwide?

[Christine_W]

This is working now!  Adobe Acrobat updated this morning.  Thank you!