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Updated Acrobat now it Crashes Every Time

Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Version 21.0

Now every time I open the program it beach-balls and crashes immediately. 

Thoughts?

 

 

  Model Name: Mac mini

  Model Identifier: Macmini9,1

  Chip: Apple M1

  Total Number of Cores: 8 (4 performance and 4 efficiency)

  Memory: 16 GB

  System Firmware Version: 6723.81.1

  Serial Number (system): H2WFJ18RQ6P0

  Hardware UUID: 1388799B-1117-5284-AC6E-8007F0DD3F4C

  Provisioning UDID: 00008103-000551260C9A001E

  Activation Lock Status: Disabled

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Crash or freeze

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LEGEND ,
Jul 21, 2021 Jul 21, 2021

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How long does it beach ball for before it crashes?

What are the crash details?

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi,

 

Thank you for sharing the additional details. Have you started experiencing this issue after installing the latest update?

As mentioned, Acrobat crashes immediately. Does this happen when you launch the application or when trying to view/open a PDF or using any Tool?

Please refer to the troubleshooting steps suggested in this help article here: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and let us know if that makes any difference.

 

Thanks,

Akanchha 

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Thanks for the quick reply!

I can preview PDFs in finder or Preview, but if I open Acrobat, or if I open a PDF 'with' Acrobat, it opens and works for roughly 6 seconds before the beachball appears and the application is 'not responding' and I need to force quit, so there's no crash report generated for me to share.  

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LEGEND ,
Jul 22, 2021 Jul 22, 2021

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Ok, so not a crash at all. Sorry, I have no suggestion in this case, an actual crash gives a report which is sometimes helpful. AkanchhaS, please note this is not a crash.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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What would you call it, then? The program is unusable. 

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LEGEND ,
Jul 22, 2021 Jul 22, 2021

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That's a hang, not a crash. I know it doesn't seem important, as you can't work either way, but you heard (a very rare experience) from an actual Adobe tech, but you sent him looking for the wrong kind of problem.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Gotcha - I guess I need to reach out to the 'hang' department... 

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New Here ,
Jul 22, 2021 Jul 22, 2021

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I experience exactly the same thing : I open the app and 5 seconds later it closes.

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LEGEND ,
Jul 22, 2021 Jul 22, 2021

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Ah, so a very different problem - Acrobat opens then closes. The original poster had Acrobat opening then hanging.


Christine, do you have an old version of Acrobat? Which one?

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