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Upgrade installation from Acrobat 2015 to 2020 perpetual

New Here ,
Feb 07, 2024 Feb 07, 2024

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Dear all,

 

A. Situation

I currently have Acrobat 2015 perpetual installed on Windows 10.

I just purchased a full Acrobat 2020 perpetual license.

 

B. Question

B1. If i now run the (new) 2020 installer, will it detect the 2017 installation and ask me wheter I would like to upgrade?

B2. Or do I have to uninstall v2015 and freshly install v2020?

 

C. Remark

This is not about the eligibility of upgrading 2015 to 2020 because I have a full new version.

 

Thanks for your support

Mr. S.

 

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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B2 would be the most prudent course.

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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It will probably overwrite it automatically.  I would recommend uninstalling it first, though.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Deear try67, thanks for your suggestion.

 

Here is my tough problem:

1. I opened  Acrobat DC2015, signed out and uninstalled voa control center.

2. Installed Acrobat 2020 Pro Multilingual. No problem so far

3. Launched Arobat and signed in.

4. After a few minutes, it asks me for a serial numer again, I enter it and it askes me for signing in again.

5. Caught in endless loop because No 4 starts over and over again.

6. Followed the steps at https://helpx.adobe.com/de/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

7. Makes no difference, I still get No,. 4/5

8. Any idea how to resolve? I would be delighted

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Try running this tool after uninstalling the application:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

 

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