Upgrade installation from Acrobat 2015 to 2020 perpetual

[Steffen35304364td5h]

Dear all,

A. Situation

I currently have Acrobat 2015 perpetual installed on Windows 10.

I just purchased a full Acrobat 2020 perpetual license.

B. Question

B1. If i now run the (new) 2020 installer, will it detect the 2017 installation and ask me wheter I would like to upgrade?

B2. Or do I have to uninstall v2015 and freshly install v2020?

C. Remark

This is not about the eligibility of upgrading 2015 to 2020 because I have a full new version.

Thanks for your support

Mr. S.

[kglad]

B2 would be the most prudent course.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[try67]

It will probably overwrite it automatically.  I would recommend uninstalling it first, though.

[Steffen35304364td5h]

Deear try67, thanks for your suggestion.

Here is my tough problem:

1. I opened  Acrobat DC2015, signed out and uninstalled voa control center.

2. Installed Acrobat 2020 Pro Multilingual. No problem so far

3. Launched Arobat and signed in.

4. After a few minutes, it asks me for a serial numer again, I enter it and it askes me for signing in again.

5. Caught in endless loop because No 4 starts over and over again.

6. Followed the steps at https://helpx.adobe.com/de/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html

7. Makes no difference, I still get No,. 4/5

8. Any idea how to resolve? I would be delighted

[try67]

Try running this tool after uninstalling the application:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html