Upgrade to Pro not working.

New Here ,
Apr 10, 2022 Apr 10, 2022

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I recently upgraded from Acrobat X to Acrobat Pro DC. I received my emaiul, downladed Pro DC, followed instructions. I now have Acrobat Standard DC installed and can no longer edit PDFs and can no longer open PDS embedded in word documents. Can anyone Help?

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Install update and subscribe to Acrobat

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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What have you received?

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Problem solved.

Previous version of Acrobat I used was not subscription so had no login process, login within the application is not something i am used to. The issue is poor and vague instructions during the installation process. Cant remember the exact wording. After install the instruction is to log out then log in again, I presumed to Adobe. I did so at adobe.com.au. That did not work. What I had to do was open adobe acrobat and log out then log in within the application. maybe needs the installer updated with clearer instructions.

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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You can't upgrade from X to DC. It's too old a version to qualify. Did you get a completely new license?

If not, where did you purchase this "upgrade" from, exactly?

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