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Upgraded Outlook to Outlook New, Now pdf on emails require download and then open

Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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I have Windows 11 Laptop,
Edition Windows 11 Pro
Version 22H2
Installed on ‎2024/‎01/‎26
OS build 22621.3155
Experience Windows Feature Experience Pack 1000.22684.1000.0
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit

I am using Acrobat Pro: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 23.8.20533.0 Creation Date: 2024/02/10

 

I recently upgraded the office 365 and along it came with "NEW" Outlook
with this version of New Outlook, I am unable to directly open PDF's with Adobe. I first have to download
save it to a directory and then Open with Adobe. This was not the case last week before I upgraded. Is there a work around as I have searched high and low and I am unable to find an answer/solution.

TOPICS
Create PDFs , How to , PDF

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correct answers 1 Correct answer

Community Beginner , Feb 21, 2024 Feb 21, 2024

Solution has been found, revert back to Outlook with toggle button. Then all of the above issues are gone. 
if you can not find the Outlook toggle button, click on help and type out revert back to old outlook. Then click on "show me how" 

Luis321998345273_0-1708507910096.png

 

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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Is that by double-clicking on the attachment or the 'preview' button available within the email?

EricDumas_0-1708424240256.png

 

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Yes it shows like this but now I have to download and then save and then go and open with Adobe, I also cannot print from here directly. I have to download and save 

Screenshot 2024-02-20 121840.png

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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I have also noticed another issue that has cropped up. When I send an email directly from Adobe, it opens up my "New Outlook" I am able to type and then click send and the email, will not appear in my sent items. That is very strange

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Solution has been found, revert back to Outlook with toggle button. Then all of the above issues are gone. 
if you can not find the Outlook toggle button, click on help and type out revert back to old outlook. Then click on "show me how" 

Luis321998345273_0-1708507910096.png

 

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