URGENT ASSISTANCE ON Acrobat Embed

[Garrett28259082qfbf]

Nobody answers the forums for Adobe PDF Embed SDK, why is it a forgotton child of Acrobat???

There are bugs that nobody answers for months, nobody fixes for years?

There are people trying to pay for it, and adobe wont let them and dont even answer??

Is anybody even aware that this thing exists and that people depend on it for production applications?

Examples of posts that are completely neglected.

https://community.adobe.com/t5/acrobat-services-api-discussions/bug-cannot-select-text-on-pdf/td-p/1...

https://community.adobe.com/t5/acrobat-services-api-discussions/pdf-embed-api-annotations-api-annota...

https://community.adobe.com/t5/acrobat-services-api-discussions/cannot-read-properties-of-undefined-...

https://community.adobe.com/t5/acrobat-services-api-discussions/urgent-text-selection-does-not-work/...
https://community.adobe.com/t5/acrobat-services-api-discussions/cannot-read-properties-of-undefined-...

https://community.adobe.com/t5/acrobat-services-api-discussions/pdf-embed-infinite-loading-amp-searc...

https://community.adobe.com/t5/acrobat-services-api-discussions/addannotations-undo-does-not-make-se...

https://community.adobe.com/t5/acrobat-services-api-discussions/how-can-i-remove-logo-and-specific-a...

https://community.adobe.com/t5/acrobat-services-api-discussions/sdk-for-embed-api-available/td-p/141...

https://community.adobe.com/t5/acrobat-services-api-discussions/no-response-from-sales-when-upgradin...

https://community.adobe.com/t5/acrobat-services-api-discussions/is-anyone-at-adobe-available-so-that...

[Abambo]

This forum is mostly driven by input from volunteers. We are not (all) Adobe here.

[Garrett28259082qfbf]

Is that supposed to be a good thing? Why doesn't Adobe have support for their products?

[Garrett28259082qfbf]

bump

[JR Boulay]

"Is that supposed to be a good thing? Why doesn't Adobe have support for their products?"

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter.
There is no email support, so beware of scammers.

[JR Boulay]

"There are bugs that nobody answers for months, nobody fixes for years?"

Yes, I regret it as much as you do.

[Garrett28259082qfbf]

So you are on this forum pro-bono answering questions or you get paid? Adobe just doesn't have any support and tells the community "hey help each other out we don't feel like doing anything?"

[Garrett28259082qfbf]

It's an endless loop:

People use Adobe

They run into production critical bugs & ask to pay, get no response

They abandon Adobe

Adobe leadership views graphs with people abandoning products

Adobe leadership cancels investment in same products

Start from step 1 again

It's re-inforcing statistics, survivalship bias. Only god knows what's happening behind the scenes here..