URLs break (added &s) when using File > Print > Adobe PDF

[Will92101]

So this is driving me crazy.  On both Outlook 365 email and Word 365 docs (maybe others) when I create a PDF by the Printing function i.e.  File > Print > Printer (Adobe PDF) the web links don't work. 

But if I take the same document, and create PDF what I think is the add-in macro... File > Create Adobe PDF... it works fine.  

So take this link: http://qcode.us/codes/atascadero/view.php?topic=9-3-3-9_3_330&frames=on

The document that is created via the print driver looks the same as above both in the PDF and in the chrome window. after I click on it.. but it does not work.

When I copy the URL from the chrome window and paste into a text editor, it looks like this:

http://qcode.us/codes/atascadero/view.php?topic=9%E2%80%903%E2%80%903%E2%80%909_3_330&frames=on

I know it's wacky.... Here is what it looks like.

https://www.loom.com/share/c0b5f2a736d1477e8076b4f4b581c15d

Any ideas?

Running Acrobat Pro DC 2020.012.20048 on most recent Windows 10 Pro.

I know this has to be somewhere in this forum already. but I could not find it. Sorry for the repeat.

[try67]

This is fine. "%E2%80%90" is the URL encoding for a hyphen.

[Will92101]

Thanks for the reply. Yeah, I know it should work, but try it see for yourself.  Click here that works:

http://qcode.us/codes/atascadero/view.php?topic=9-3-3-9_3_330&frames=on

and this one does not:
http://qcode.us/codes/atascadero/view.php?topic=9%E2%80%903%E2%80%903%E2%80%909_3_330&frames=on

And to add to the mystery, I discovered when I use the Microsoft PDF Print driver i.e. File > Print > Printer (Microsoft Print to PDF) links DO WORK. 

Ahhhh....

[Will92101]

Does Adobe have support for Acrobat Pro?  How do I open a ticket?

Thanks.

[try67]

Depends on the version, but yes, they do:
https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

[swapnilsrivastava · Accepted solution]

Hi Will,

Thanks for reporting the issue over here.

By default the URL encoding would happen while printing; if one doesn't wants the same (same as your case). Please follow the following steps.

• Open Doc/Any app and add the link we want to convert (or use any file with link)
• Click on Print button or Press Control + P
• Select "Adobe PDF Printer" from the list of available printers
• Click on Printing Preferences
• Uncheck the "Rely on system font checkbox
• Click OK and Print the same

Recording : Link

Please do let us know, if anything is required from our end.

Regards,

Swapnil Srivastava