User don't have access to rotating feature despite logged in with valid lice.

[Sandor312142559y9u]

We have published Acrobat as a RemoteApp and it starts in reduced mode to accommodate for both users with or without a subscription.

Unfortunately, the rotate feature seems not to be enabled for users logging in with a valid subscription.

User is assigned witha Adobe Standard licesen and the rotate feature is available when users run Acrobat on their local computerm so I assume there's no issue with the license option wheras it must be Pro or Standard? 

Thanks in advance.

Any ideas what's causing this behavior or if there's a remedy?

[Amal.]

Hi @Sandor312142559y9u 

Hope you are doing well and thanks for reaching out.

As the application is working fine on the users local machine, it seems like the option is disabled on the work machine  by the IT Team.

Please try to contact the IT at your end and check.

Regards

Amal

[Sandor312142559y9u]

I am the IT and I don't know why the function is disabled, I havent done it and I would like help in understanding why it is not enabled  and how to enable it.

[Amal.]

Hi there

Please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/index.html and see if that works.

~Amal