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Users having issue attaching email

Community Beginner ,
Jan 06, 2023 Jan 06, 2023

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Working with a user, computer is running Windows 10, Outlook is version 2016 and Acrobat is version 2017.  When clicking on the mail icon, the user receives an error stating that a profile needs created in Outlook.  We have verified that Outlook is set as the default mail application in Acrobat and also in Windows as well.  We also performed a full uninstall and reinstall of Acrobat, same issue, as well as created a new profile in Outlook.  Any ideas what the issue could be?  Thank you for your help!

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Create PDFs , General troubleshooting , Standards and accessibility

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Make sure the mailto protocol is set to the desired application. You can find this in the Windows preferences. 

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