Users say they cant fill any of the fields electronically

Report · Feb 26, 2025

I created a credit app that has fillable fields and the users say they can't fill those fields on their computer but when i open it it lets me fill them. What have i done wrong?

In Response To Taylor25537521dhv5 · Feb 28, 2025

That PDF does not contain any form fields.

Did you intend to copy fields from the first form onto the second?

If so I would suggest using the replace Pages option in the "Organize Pages" toolset

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

View solution in original post

Report · Feb 26, 2025

The form is fine. The problem is on the user end.

What PDF viewer/app are the users using to fill the PDF?

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

In Response To Thom Parker · Feb 27, 2025

They are using adove reader. Any issues with that?

In Response To Taylor25537521dhv5 · Feb 27, 2025

Adobe Reader should work fine. There must be something else going on. You will need to debug this from a user's computer where it isn't working.

How are you sending the form to them?

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

In Response To Thom Parker · Feb 28, 2025

Sorry i uploaded the wrong form. Here is the new one people are having problems with. Does this one look ok?

In Response To Taylor25537521dhv5 · Feb 28, 2025

That PDF does not contain any form fields.

Did you intend to copy fields from the first form onto the second?

If so I would suggest using the replace Pages option in the "Organize Pages" toolset

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often