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usuario no apto

New Here ,
Sep 19, 2024 Sep 19, 2024

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al dar de alta un usuario nuevo en la plataforma de dobe y asignarle licencia, procedi a que se registraara, pero me marco que no es un usuario apto y ya no he podido avanzar

 

¿que procede? que tengo que hacer?

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Crash or freeze , Install update and subscribe to Acrobat

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi @pedro_9305,

Thank you for reaching out. I apologize for the delay in response. It seems you are encountering an "ineligible user" error when registering a new user and assigning a license on the Adobe Admin Console. Please confirm if this is the issue you are facing. If so, please follow these steps:

 

Verify User Email Domain: Ensure the user's email domain matches the domains registered in your Adobe Admin Console. This is crucial for proper user authentication. The following document explains this. 

Check Directory Sync: Confirm that the user exists in the synced directory (e.g., Azure AD or Okta). This ensures that the user is recognized by the system. The following document explains this.

Review User Type: Ensure the user type aligns with the assigned product profile. Different user types (e.g., Adobe ID, Enterprise ID, Federated ID) have specific requirements. Check out the following document for this. 

Check User Information: Double-check the information you entered for the new user. Make sure there are no typos or incorrect details that might be causing the issue.

Review License Assignment: Confirm that the license you are trying to assign is valid and available. Ensure that it matches the user's needs and eligibility.

 

I hope this helps! If you have any further questions, feel free to ask.


^AN

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