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Verificación suscripción servidores Adobe

New Here ,
Aug 28, 2021 Aug 28, 2021

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Al abrir el Acrobat Pro DC me aparece un mensaje que dice “No podemos verificar el estado de tu suscripción” y “no podemos llegar a los servidores de Adobe” y no me deja usar el programa. Sin embargo, estoy conectado a internet y tengo contratado el producto hasta noviembre de 2021. Podrían ayudarme a resolver el problema?

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Install update and subscribe to Acrobat, Standards and accessibility

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Hi Andres

 

Hope you are doing well and sorry for the trouble. As described you are unable to use the application and getting the error 'Verification subscription adobe servers '

 

Do you have Trendmicro security software installed on your system? If yes, please check the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

 

Also, please check your connection to Adobe server and try resetting the host files as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that helps.

 

Regards

Amal

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