Version of Adobe Acrobat 7 Standard won't activate or upgrade.

[Mark314159]

I have a copy of Adobe Acrobat 7.0 Standard that I bought on a DVD in 2001 for $350.

I recently got a new computer, and when I needed Acrobat, I loaded it and it worked, but I got a message that I needed to activate it or it would cease to work after 30 days. I followed the instructions at "Activation server unavailable" error in Adobe CS2, Acrobat 7, and Audition 3 but when I brought up the activation wizard and entered my serial number, it said it was invalid. After an hour-long chat session with Adobe, I was told that my number was valid, but that they couldn't help me.

At the best, I'd like to get an upgraded version of Adobe Acrobat; but failing that, I'd just like to know that the version I paid good money for, and which Abode acknowledges has a valid serial number, and which their own website claims can be upgraded, will not be shut down on me after 30 days, for no good reason.

Discussion  moved from free Acrobat Reader to Installing, Updating, & Subscribing to Acrobat by moderator.

The free Adobe Acrobat Reader does not require a subscription.

[kglad]

you can expect problems if you're using an incompatible (ie, newer) os.  but you can bypass the activation problem with Download Adobe Acrobat 7 and Adobe Creative Suite 2 products

[Mark314159]

Thanks, but this gives the same result as before: the wizard says that my serial number is invalid.

[kglad]

did you use the serial number from the posted link?

[Mark314159]

No. I didn't see any serial number listed on https://helpx.adobe.com/creative-suite/kb/cs2-product-downlo…

[Test Screen Name]

Well, it’s there, in the column after the download link.

[kglad]

look again.

[Mark314159]

My mistake. Apologies.Thank you. And thanks for your patience. Very happy to have solved this.

But I wonder why I couldn't copy-and-paste the serial number from the page.

Also, I wonder why the Adobe Chat service technician wasted an hour of my time, saying he couldn't help me, even after repeatedly consulting with his "Seniors", and saying no technical person could solve the problem.

Anyway, once again, your help very much appreciated!

[kglad]

you're welcome.