Is this an issue with a particular PDF file or with all the PDF? Please try with a different PDF file and check.
What is the version of the Acrobat DC you are using on Windows? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117. Go to Help > Check for updates and reboot the computer once.
Also, try to repair the installation from the help menu > repair installation and reboot the computer again and check.
You may also try to create a new test user profile with full admin rights in win dows and try using the application there and check.