Today, I signed up as a new user. On a free trial, and boy is Adobe giving me a hard time.
First, I don't get their verification email, which I've read happen to some others. Checked junk and the email. Adobe says it's bouncing back, use a different email. I had a screenshot showing the email in JPG and PNG format, and their live chat says they support adding that attachment... I try to add the attachment and it says "Invalid File Type" and tells me they expect PNG and JPG up to 20MB and mine aren't even 1MB each.
So, I create another email, and then I'm fine. Then, I had to ask a couple of questions about links, which they were helpful. However, during the chat with support, it does NOT tell you that you ran out of characters to type, and you press enter, and it will cut you off wherever the maximum was.
I attached about 30 images, and combined it into one PDF, and noticed a few of them had information I wanted to blur. Adobe PDF I couldn't see an option to blur on the image itself, which is fine. I opened it in Paint Shop Pro, and blurred out what I wanted. I can open it in any program in Windows 10, and will see it's blurred.
I go to "Replace Image", select the new image (same file name), it refreshes, and I know it did an update because now where I had blurred it, there is a black shadow around it, but somehow, Adobe actually unblurred what I had blurred which is insane... that's scary if you are taking out sensitive content and don't notice that Adobe may unblur stuff.
The person offered to then share screen, and I said I was ready, and then they disconnected the chat lol. So I had to come back, got someone else, and they said I should download Adobe Photoshop Pro...lol, I'm sorry but that makes no sense. Why would I need to do that? So I can forget about the free trial?
I'm beyond stunned that it unblurred an image that I didn't ask it to. Wow.
In the attachment, the top image is part of a card number I blurred out. I clicked "Replace Image", and then it updated, and as you can see the same text below, it put a black shadow all around it, so it noticed the update, but it unblurred everything! Yet any other program I open it in, and zoom in, even to 300%, it looks perfectly blurred.
PS: I did blot out some of the blurred stuff in white that I posted here for obvious reasons.
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