Watermark access to logos on my computer not functioning...

[artr8913663]

The "add watermark" access to logos on my computer desktop and/or via dropbox account is not functioning.  I just receive a grayed out display with the dialog box frozen.    

Once I close Acrobat, these functions all work just fine for all other applications including Canva, Illustrator (place), Snappa, etc. 

It seems that Acrobat Pro is the application where this is happening.   

The attached screen shot is displayed but totally frozen and does NOT place the logo.

 

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[artr8913663]

Acrobat version:  2024.005.20400
OS Version: 12.7.6

[AnandSri]

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Is it happening with all the PDFs, or is it specific to one PDF where the watermark access is not working?

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hsK7wA.

Please verify that the logos you are trying to access have the correct file permissions. Ensure they are not restricted or blocked by your operating system. Also, try resetting the Acrobat preferences and restarting the machine. 

Let us know how it goes.

Thanks,

Anand Sri.