Watermark not saving

[cherri_1269]

My watermark function on Adobe Acrobat doesn't work properly - I can add a watermark but it doesn't save. I add them through Edit PDF - Watermark - Add.  (iMac), so maybe it's to do with my account? I'd be grateful for any suggestions. 

[try67]

What do you mean by "it doesn't save"? Does it not prompt you to save the file when you close it?

Or it does, but the watermark is not visible the next time you open the file? Or something else?

[cherri_1269]

It does prompt me to save, and I do save it and then when I go to the file,
I saved it in the watermark. It’s not there.

[try67]

Does this happen with all files, or just this specific one? Did you create this file, or did you get it from someone else?

Can you share it with us?

[cherri_1269]

It happens with all files that I convert to PDF.  It wasn't happening until the last Adobe update

[Tariq Ahmad Dar]

Hi @cherri_1269, 

Thank you for reaching out, and sorry for the troubled experience. 

Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates.

Let's try the following:

- Create a new one-page PDF.  

- Try adding a watermark. Once the watermark is added, try saving the file.

- Close and re-open the file and check if that works. 

If it doesn't work, please screen record your workflow and share the video with us. While you share the video, please let us knowthe  Acrobat version installed on your machine: https://adobe.ly/3PQQ7nE

~Tariq