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We can’t verify your subscription status.

New Here ,
Feb 06, 2024 Feb 06, 2024

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Hello. Since a few days, when I open Acrobat on my MacBook, I see the message "We can’t verify your subscription status." with error code 10000. The online help does not state anything about that error code.

 

My internet connection works, I have no special firewall installed, my MacOS is recent (14.3 (23D56)), and I have already rebooted the machine and uninstalled and reinstalled Acrobat. Nothing helps. Can you please tell me how to get rid of this? I have paid for a license and would like to use it!

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Modern Acrobat

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New Here ,
Feb 07, 2024 Feb 07, 2024

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Alright, thanks for nothing.

 

For future reference: After re-installing Acrobat again, I got Error 205, and this lead me to that other article that actually resolved the problem:

https://helpx.adobe.com/de/download-install/kb/fix-licensing-error-205.html

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