We can’t verify your subscription status.

[Eric35276427z24c]

Hello. Since a few days, when I open Acrobat on my MacBook, I see the message "We can’t verify your subscription status." with error code 10000. The online help does not state anything about that error code.

My internet connection works, I have no special firewall installed, my MacOS is recent (14.3 (23D56)), and I have already rebooted the machine and uninstalled and reinstalled Acrobat. Nothing helps. Can you please tell me how to get rid of this? I have paid for a license and would like to use it!

[Eric35276427z24c]

Alright, thanks for nothing.

For future reference: After re-installing Acrobat again, I got Error 205, and this lead me to that other article that actually resolved the problem:

https://helpx.adobe.com/de/download-install/kb/fix-licensing-error-205.html

[zhekan41107647]

GREATEST THANK YOU

[Aneesh Mehta384241240d7e]

This worked like magic. Thank you! 🙂

[practical_painter6011]

Reinstallation did not change anything – it stayed at Error code 10000 in my case – nevertheless, the suggestion below also solved this error. Thanks for reporting this !