Web page shows Junk/gibberish characters after the user prints a PDF file.

[satyakumar2857235937a2]

This issue occurs if the PDF is printed from Acrobat (reader or Professional) and the PDF does not have the font embedded into the PDF file. And also seems that occurs only when the PDF has special characters and accented characters. It occurs only with the PDF does not have the font embedded into the PDF file. Print PDF is corrupting the local Arial font when the user is printing the file.

After research we had below analysis, End users are using Adobe Acrobat reader to print the PDF that does not have the font embedded into the PDF file . Print action creating some temp files "C:\Users\<Username>\AppData\Local\Temp\acrobat_sbx" location like "Z@xxxxx.tmp" which is causing the junk characters on the web page.

if we rename "Z@xxxxx.tmp" file to "Z@xxxxx.old" then web page is rendered properly.

Can you please look into this issue from the Adobe side. we are using below Css to load the Arial font.

@Blissful_help0D4E-face {
font-family: Arial;
src: local("Arial");
}

[Meenakshi Negi]

Hi satyakumar2857235937a2, 

Thank you for reaching out.

If the fonts are not embedded in the PDF and also not available on the viewer's machine, it may be the reason the text appears gibberish. 

When you say after printing, the file shows gibberish characters on a webpage. Please let us know how they are printed and appear on the webpage. It would be helpful if you could share the screen recording of the complete workflow. 

Also, share the PDF that shows gibberish text after printing.

Let us know if you need any help. 

Thanks,

Meenakshi

[satyakumar2857235937a2]

This issue occurs if the PDF is printed from Acrobat (reader or Professional) and the PDF does not have the font embedded into the PDF file. And also seems that occurs only when the PDF has special characters and accented characters. Print PDF is corrupting the local Arial font when the user is printing the file. Print action creating some temp files "C:\Users\<Username>\AppData\Local\Temp\acrobat_sbx" location like "Z@xxxxx.tmp" , now if we access any HTML page which is refering to local Arial Font as given below are shows as Junk/gibberish characters.
@Blissful_help0D4E-face {
font-family: Arial;
src: local("Arial");
}

[satyakumar2857235937a2]

steps to duplicate this issue:

1) create a sample PDF file with the Arial font special characters and accented characters
2) pint the the PDF --> select Microsoft print to PDF
3) Access the HTML page which is attached.
4) Junk/gibberish characters are shown in the HTML page in browser

[satyakumar2857235937a2]

Hi Meenakshi,

Thanks for looking into this issue. Please let me know if you need any more information on this issue. 

regards,

Satya

[TL33869713yu2y]

Can I know if this issue has been fixed?

Thanks.