Webdav shared review not working after installing adobe acrobat pro DC

[FerozKamalForum]

I was using Adobe Acrobat 9 and my shared reviews where working fine with WebDav server. Two days before i installed the new acrobat pro DC version with update 2015.023.20070 my shared review is not working. I cannot able to connect my webdav server when creating new shared review pdf. My iis logs is telling.

2017-04-11 16:24:36 <our server> PROPFIND /docs/com.adobe.acrobat.webdav.writeability.txt - 80 - 12.159.252.170 Mozilla/3.0+(compatible;+Acrobat+Annots+17.9.20044+) - 404 0 2 15

2017-04-11 16:29:10 <our server>PUT /TestWebDav/com.adobe.acrobat.webdav.writeability.txt - 80 - 76.92.166.64 Mozilla/3.0+(compatible;+Acrobat+Annots+8.0) - 401 0 5 218

Please help on this.

Thanks

Feroz

[arvindy]

Hi FerozKamalForum,

Could you please try to login on your WebDAV server from any web browser to check if the server is up and running.

If the server is accessible from browser, kindly update your application to the latest version form Help>Check for Updates and let us know your version after update. Also share system info Win/Mac and error snapshot for Adobe Acrobat while initiating shared review.

Regards,

Arvind

[FerozKamalForum]

Hi Arvind,

Thanks for your support. I have already tried weddav server in other browsers its working fine. I have attached the screen shots of error for your reference as well as latest version names. Also please let us know does the new Pro DC requires any authentication as must in webDav server?.

Thanks

Feroz

[arvindy]

Hi FerozKamalForum,

Thanks for the update.

Yes,  Pro DC requires authentication until you kill the process "Adobe Collaboration Synchronizer" and delete a registry entry "CredentialsV4" under HKCU.

Could you please try the steps-

  -Kill the process "Adobe Collaboration Synchronizer" from Task Manager

  -Delete the registry entry "CredentialsV4" if present at [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Synchronizer\DC\CredentialsV4] , ignore if not present.

Now try the workflow. Kindly let us know how it goes.

Regards,

Arvind

[FerozKamalForum]

Thanks for the update Arvind,

I am using anonymous authentication for my WebDav server folder. So why there is a need for authentication. I am not seeing this in Acrobat Pro 9. This is what causing the issue. Still your steps to kill the process and delete the registry entry is useful to solve my another issue which is not related to this post.. But now i am stuck with authentication issue.

Thanks

Feroz