Weird signature in a supposed to be blank signature field

New Here ,
Jun 17, 2022 Jun 17, 2022

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Hi All!

We had a document with two signature fields in blank, using Digitally sign tool, we put our signature on our part and we saved the PDF, and we sent the document to the counterpart, when they open the file to put their sign, the pdf had the document with a mock signature in their field wich supposed to be blank.

We did not put that mock signature, this is causing a miss-understanding and we need demonstrate them how this weird signature appeared there.

my question is, how this could happen?

we used Adobe Acrobat reader DC 64bit

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Security digital signatures and esignatures

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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Hi Eider

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the workflow/steps you did to create the PDF form and added the signature fields?  Please share the PDF file in question with us so that we can check it at our end https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Also, make sure you have the recent version 22.1.20142 installed go to Help > Check for updates and reboot the computer once and check.

 

Regards

Amal

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