Weird Squares / boxes replacing text when combining PDF's

[Jack311511148htk]

Hello, recently I have had a couple members of staff report an issue with Adobe where in combining PDF's , it replaces some text with weird squares / text boxes (See attached for example).

I have scoured every possible fix and troubeshooted it as much as I can as the issue is replicating on my own machine, but unfortunately, I am at my wits end. 

Other users seem to be having this issue but there never seems to be a fix that has worked for me that I have seen on the Adobe community, so far my troubleshooting has narrowed it down to: the only parts of the document that get's re-arranged are the parts in the Arial font or some varitation of Arial. I have installed every possible Arial font to my device, reinstalled Adobe multiple times as per advice but I still have the issue. I can fix it by going into the document, highligting the weird text boxes and changing the font but obviously it isn't a great fix as some of our PDF's are 400+ pages and it's too time consuming.

Any help would be really appreciated.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[jean_2755]

I'm having the same issue. Did you find a solution? 

[Jack311511148htk]

Unfortunately not, the only way I found around it is using another PDF product (PDFsam) to combine instead. 

Not ideal but it works and no one at Adobe seems to want to take ownership.

[jean_2755]

In my situation Arial isn't being read as an embedded font, not sure why. The squares only show up when I'm viewing the PDF in the application, the PDF looks fine when I view it online.  

[beth_6173]

I'm having the exact same problem. The update that was released earlier this week hasn't helped.

[kglad]

https://visual-integrity.com/pdf-font-mapping/#:~:text=If%20you%20have%20a%20PDF,available%2C%20the%....