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Welcome Message Shows on Launch Every Time Blocking Activity Until Clicked Through

New Here ,
Mar 28, 2024 Mar 28, 2024

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We have a user that launches the Welcome to Adobe Acrobat message every launch even after hitting continue. We've tried several things like uninstalling and reinstalling, and updating to the latest version (2024.001.20629). There are no updates left and we've had the behavior occurring the whole time. It doesnt sound like a major issue but since it occurs everytime its launched and blocks the files from opening and then has to be clicked on that means it's like an extra 30 second boot up time whenever a PDF is launched. Hoping to get some help since they've been dealing with it for a few weeks now. Thanks!

Screenshot 2024-03-28 163409.png

 

TOPICS
Crash or freeze , General troubleshooting

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