Welcome Message Shows on Launch Every Time Blocking Activity Until Clicked Through

[raspberry230908103]

We have a user that launches the Welcome to Adobe Acrobat message every launch even after hitting continue. We've tried several things like uninstalling and reinstalling, and updating to the latest version (2024.001.20629). There are no updates left and we've had the behavior occurring the whole time. It doesnt sound like a major issue but since it occurs everytime its launched and blocks the files from opening and then has to be clicked on that means it's like an extra 30 second boot up time whenever a PDF is launched. Hoping to get some help since they've been dealing with it for a few weeks now. Thanks!

[chanel_2144]

Experiencing the same issue, very frustrating!!!!!!

[Tariq Ahmad Dar]

Hi @raspberry230908103 @chanel_2144, 

Sorry for the troubled experience. 

You may try disabling this preference: "Show me messages when I launch Adobe Acrobat"

Launch Acrobat + Hold Ctrl/Cmd + K > Preference > General (please check screenshot attached)

Let us know how it works.

~Tariq

[chanel_2144]

Hi Tariq,

I made the changes but they do not permanently save under preferences only keeps the changes for my current session. When I reopen, I still get the same Welcome message and tour guide?

Please urgently advise.



[cid:87f57e78-26dd-4d87-beeb-2a76efdb2474]

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[S. S]

Hi @chanel_2144,

Hope you are doing well. Sorry for your experience with the welcome screen on Acrobat.

We have a similar discussion on the community where there is a correct answer publicly marked by other users with issue similar to yours.

Would you mind viewing the thread once: https://adobe.ly/3HafmjH.

Let us know if this helps.

Regards,
Souvik.