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On Thursday my Acrobat was working just fine. I send out contracts to be electronically signed. Today is will attempt to open then the screen closes out.
I uninstalled it and reinstalled it. Restarted my computer. NOTHING IS WORKING!!!!
I looks like there was an update on the 13th I saw in another post. I'm guessing that this update was a bad one or did not fully download. HELP PLEASE.
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Hi Becky
Hope you are doing well and sorry to hear that.
As described the application is crashing when you try to send the document for signature after the recent update.
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.
Also, try to repair the installation from the help menu (Win Only) and see if that works.
If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Regards
Amal
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We have uninstalled both Acrobat DC and Creative Cloud. It is still having issues. We also tried the destill Acrobat along with the cleaner. Very frustrating that we are paying for a service that we can't even use. This has been going on for a few days. Please Help!
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Hi there
please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Also please try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.
Regards
Amal
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I have done that and it is still not opening.
Any other work around?
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Hi there
Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue.
Regards
Amal
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I have done all of that and it is still messing up.
Hopefully a new update will come out soon and fix it.
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Tue Jul 19 09:30:35 2022 ** Info : Log Started : Acrobat Cleaner Tool.
Tue Jul 19 09:30:43 2022 ** Info : Product available for upgradeCode {AC76BA86-0000-0000-7760-7E8A45000000}:
Tue Jul 19 09:30:43 2022 ** Info : Installed products found #1:
Tue Jul 19 09:30:43 2022 ** Info : Manufacturer: Adobe
Tue Jul 19 09:30:43 2022 ** Info : Product: Adobe Acrobat DC (64-bit)
Tue Jul 19 09:30:43 2022 ** Info : Version: 22.001.20169
Tue Jul 19 09:30:43 2022 ** Info : GUID: {AC76BA86-1033-FFFF-7760-BC15014EA700}
Tue Jul 19 09:30:43 2022 ** Info : Cached MSI location: C:\Windows\Installer\1337d75.msi
Tue Jul 19 09:30:43 2022 ** Info : Install location: C:\Program Files\Adobe\Acrobat DC\
Tue Jul 19 09:30:45 2022 ** Info : Product to clean : Acrobat
Tue Jul 19 09:30:45 2022 ** Info : Initialized Acrobat Configurations .
Tue Jul 19 09:30:45 2022 ** Info : Clean level : All
Tue Jul 19 09:30:45 2022 ** Info : Product available for upgradeCode {AC76BA86-0000-0000-7760-7E8A45000000}:
Tue Jul 19 09:30:45 2022 ** Info : Installed products found #1:
Tue Jul 19 09:30:45 2022 ** Info : Manufacturer: Adobe
Tue Jul 19 09:30:45 2022 ** Info : Product: Adobe Acrobat DC (64-bit)
Tue Jul 19 09:30:45 2022 ** Info : Version: 22.001.20169
Tue Jul 19 09:30:45 2022 ** Info : GUID: {AC76BA86-1033-FFFF-7760-BC15014EA700}
Tue Jul 19 09:30:45 2022 ** Info : Cached MSI location: C:\Windows\Installer\1337d75.msi
Tue Jul 19 09:30:45 2022 ** Info : Install location: C:\Program Files\Adobe\Acrobat DC\
Tue Jul 19 09:30:45 2022 ** Info : Product available for upgradeCode {AC76BA86-0000-0000-7760-7E8A45000000}:
Tue Jul 19 09:30:45 2022 ** Info : Installed products found #1:
Tue Jul 19 09:30:45 2022 ** Info : Manufacturer: Adobe
Tue Jul 19 09:30:45 2022 ** Info : Product: Adobe Acrobat DC (64-bit)
Tue Jul 19 09:30:45 2022 ** Info : Version: 22.001.20169
Tue Jul 19 09:30:45 2022 ** Info : GUID: {AC76BA86-1033-FFFF-7760-BC15014EA700}
Tue Jul 19 09:30:45 2022 ** Info : Cached MSI location: C:\Windows\Installer\1337d75.msi
Tue Jul 19 09:30:45 2022 ** Info : Install location: C:\Program Files\Adobe\Acrobat DC\
Tue Jul 19 09:31:22 2022 ** Info : Uninstallation return code : 1641
Tue Jul 19 09:31:22 2022 ** Info : Uninstallation message : The requested operation completed successfully. The system will be restarted so the changes can take effect.
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Hi there
Thanks for sharing the information and sorry for the delay in response.
Also, please try to request signatures via Document Cloud https://acrobat.adobe.com/link/home/ and see if that helps.
Regatrds
Amal
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It finally let me get it downloaded and working. Thank you for all your help
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How did you get it working? Having the same issue.
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I uninstalled it and then used the link that was left in the comments https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
I hope this works for you. It took me 3 days to get it up and running.