When I hit save as, a blank screen comes up.

[heathermckechnie]

Rebooting solved this issue.

Suddenly I can not save a pdf file. when I hit save as, a blank screen comes up.I have searched the help and support links to no avail. Any suggestions to correct this problem is a welcome relief.

[response edited by moderator]

[AkanchhaS]

Hey there!

If I read the thread's title, I think you are looking for the suggestion. But if I go through the description, it seems you have already managed to find the resolution by rebooting your computer. Is that correct?

If you are still looking for the resolution, you can try the following steps-

1- Open Acrobat/Reader navigate to Edit>Preferences>General> uncheck "Show online storage when saving files"

Similarly for Mac: Blank Save As dialog box in Acrobat DC on Mac

2-  Install pending system update.

Hope this works for you.

Thanks,

Akanchha

[try67]

Try this: Go to Edit (or the application menu if you're on a Mac) - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".