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When I "save as" in Acrobat all I get is a blank "save as" screen.

Community Beginner ,
Sep 12, 2017 Sep 12, 2017

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When I try to "save as" in Acrobat all I get is a blank "save as" screen.

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2017 Sep 12, 2017

Hi Jomccloskey,

As per the description above, you are getting a Blank SaveAs screen, Is that correct?

Please,  open  Acrobat's preferences from Edit>Preferences then go to the "General" category and uncheck the two "Show online storage..." options.

Let us know how it goes.

Regards,

Anand Sri.

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi Jomccloskey,

As per the description above, you are getting a Blank SaveAs screen, Is that correct?

Please,  open  Acrobat's preferences from Edit>Preferences then go to the "General" category and uncheck the two "Show online storage..." options.

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Oct 12, 2021 Oct 12, 2021

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Not working for me.

 

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New Here ,
Oct 22, 2021 Oct 22, 2021

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That worked! no idea why out of the blue these settings needed to be changed

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Did NOT work...

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Community Beginner ,
Sep 12, 2017 Sep 12, 2017

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Thank you SO much!!!

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Community Beginner ,
Feb 21, 2019 Feb 21, 2019

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OK, so where is Preferences? In the most recent update to Adobe Acrobat Reader DC for Windows, there is no EDIT and no Preferences. Only HOME and TOOLS.

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Community Expert ,
Feb 21, 2019 Feb 21, 2019

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There is. It's under the menu bar (at the top of the window), not the toolbar.

You can also open it directly using Ctrl+K.

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Community Expert ,
Feb 21, 2019 Feb 21, 2019

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Press the key F9 and you will see the menu bar.

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New Here ,
Sep 18, 2021 Sep 18, 2021

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Fabulous! Thank you.

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New Here ,
Oct 08, 2021 Oct 08, 2021

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thank you that worked

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New Here ,
Nov 03, 2021 Nov 03, 2021

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it worked. Thanks so much for your assistance. 

Jeff

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New Here ,
Nov 19, 2021 Nov 19, 2021

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thank you so much it worked.

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Thanks!

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