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when i try to download the app it says not connected to web to check connection, but i am connected to the web, it just wont work?

New Here ,
Mar 09, 2018 Mar 09, 2018

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When i try to download the app it tells me I m not connected to web, to check my web connection. but i am connected to the web. so what is the problem?

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General troubleshooting

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correct answers 1 Correct answer

Community Expert , Mar 10, 2018 Mar 10, 2018

Are you connected through a work network? If so, maybe it's being blocked

by its firewall, or something like that.

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Community Expert ,
Mar 10, 2018 Mar 10, 2018

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Are you connected through a work network? If so, maybe it's being blocked

by its firewall, or something like that.

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New Here ,
Nov 15, 2023 Nov 15, 2023

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I am connected through my hot spot on my cell phone

 

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