When I try to scan a document, Acrobat DC stops working and closes.

Report · Apr 24, 2016

I have a PC running Windows 10. I am using HP 7520 Multifunction printer. I can scan using the HP software as well as the Windows 10 scan app. I've uninstalled and reinstalled Acrobat DC twice. I've tried all the different combination of document types to scan with no different result in that as soon as I click the next button Acrobat DC stops working and closes.

Report · Oct 23, 2018

With the latest release of Acrobat on 2nd Oct, 2018, this issue has been addressed.

If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

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Report · Oct 30, 2018

My problem is similar. When I open Adobe Acrobat DC Pro and go to File->Create->Pdf From Scanner, Acrobat hangs up without finding a twain scanner. Then, I can only kill Acrobat by using Task Manager. When I then open Acrobat a second time, I can then go to File->Create->Pdf From Scanner, Acrobat then works as expected and I am able to scan documents.

I checked for updates on 10/30/2018 and there were none. I am running Adobe Acrobat DC Pro Continuous Release Version 2019.008.20080

Report · Feb 09, 2019

I have been having this problem for a few weeks. I have the latest version and no further updates are available (I have clicked repair installation, and last week an Adobe technician uninstalled and reinstalled the program. How can I fix this?