When trying to access signed documents, getting an error

[Carolyn Pendley]

Recently (for the last day or two) when trying to pull documents, we receive the following error. Per my team "Sometimes it corrects when I just refresh and sometimes I just have to reopen...it's just happened several times in the last few days of processing. "

[Carolyn Pendley]

Additional Errors we are finding when using bulk send: 

[Meenakshi Negi]

Hi Carolyn Pendley,

Thank you for reaching out, and sorry for the trouble caused.

We assume that the issue has been resolved now. If you are still experiencing issues, please let us know. 

You may try the following troubleshooting steps if the issue occurring:

- Try clearing the cache cookies for the browser.

- Try signing in to the account from an alternate browser.

- Use new incognito window on Chrome browser.

Let us know if you need any help.

Thanks,

Meenakshi