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My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.
As per our offline discussion, looks like your issue is fixed by applying latest patch.
Please mark this thread answered/helpful to help others.
-Regards
Acrobat Team
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I've got the same problem. Applying the text won't work. The white square appears and that's it. Nothing. I press escape and nothing happens.
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Same problem. All pop-up boxes are white. Version 2022.001.20112
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I am having the same problem on macOS.
Architecture: x86_64
Build: 21.5.20048.436468
AGM: 4.30.107
CoolType: 5.14.5
JP2K: 1.2.3.48698
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I downgraded to 2020 and it has the same problem.
Architecture: x86_64
Build: 20.12.20048.400142
AGM: 4.30.104
CoolType: 5.14.5
JP2K: 1.2.2.46820
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I have the same issue. How do you get in touch with an Adobe Team member to receieve the patch?
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Hi,
Our staff have the same issue in Adobe Acrobat Pro DC, where can we find the patch for Mac OS Ventura version to fix this issue for them?
Thanks,
Amir
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2023 and this issue still persists. Do you guys have any idea how to fix this?
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Also this is not solved. You should remove that tag.
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Hi, this worked for me. Go to Edit, Preferences and then find Security (Enhanced) down the left hand side. Uncheck 'Enable Protected Mode at Startup' at the top and then close Adobe. When you go back in the blank boxes should work again.
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You superstar. I've been hacking at this for the last hour. Your post certainly worked for me. How on earth did you figure that out!
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9/28/2023 Blank Pop-Ups keep showing up and I cannot do anything. I need to constantly save my work if not I have to force on task manager to end the process and have to re open it. A complete waste of time.