• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

White Blank Pop up dialogue boxes (Save As, Apply Redactions, any thing)

Community Beginner ,
Sep 28, 2021 Sep 28, 2021

Copy link to clipboard

Copied

My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.Capture.JPG

TOPICS
Crash or freeze , General troubleshooting , PDF forms

Views

27.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 29, 2021 Sep 29, 2021

Hi @kimm92138622 

 

As per our offline discussion, looks like your issue is fixed by applying latest patch.

Please mark this thread answered/helpful to help others.

 

-Regards

Acrobat Team

Votes

Translate

Translate
replies 110 Replies 110
New Here ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

I've got the same problem. Applying the text won't work. The white square appears and that's it. Nothing. I press escape and nothing happens.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 08, 2022 Jun 08, 2022

Copy link to clipboard

Copied

Same problem. All pop-up boxes are white. Version 2022.001.20112

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2022 Oct 28, 2022

Copy link to clipboard

Copied

I am having the same problem on macOS.

Architecture: x86_64

Build: 21.5.20048.436468

AGM: 4.30.107

CoolType: 5.14.5

JP2K: 1.2.3.48698

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 28, 2022 Oct 28, 2022

Copy link to clipboard

Copied

I downgraded to 2020 and it has the same problem.

Architecture: x86_64

Build: 20.12.20048.400142

AGM: 4.30.104

CoolType: 5.14.5

JP2K: 1.2.2.46820

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 05, 2023 Apr 05, 2023

Copy link to clipboard

Copied

I have the same issue. How do you get in touch with an Adobe Team member to receieve the patch?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 07, 2023 Apr 07, 2023

Copy link to clipboard

Copied

Hi,

Our staff have the same issue in Adobe Acrobat Pro DC, where can we find the patch for Mac OS Ventura version to fix this issue for them?

Thanks,

Amir

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

2023 and this issue still persists.  Do you guys have any idea how to fix this?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

Also this is not solved. You should remove that tag.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

Hi, this worked for me. Go to Edit, Preferences and then find Security (Enhanced) down the left hand side. Uncheck 'Enable Protected Mode at Startup' at the top and then close Adobe. When you go back in the blank boxes should work again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2023 Jun 09, 2023

Copy link to clipboard

Copied

You superstar. I've been hacking at this for the last hour. Your post certainly worked for me. How on earth did you figure that out!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 28, 2023 Sep 28, 2023

Copy link to clipboard

Copied

9/28/2023 Blank Pop-Ups keep showing up and I cannot do anything. I need to constantly save my work if not I have to force on task manager to end the process and have to re open it. A complete waste of time. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines