White box and spinning wheel blocking access to Acrobat

[Kamaldip276219764waf]

Can Adobe please help resolve this frustrating issue with acrobat on my windows 10 desktotop and windows 11 laptop? Acrobat is not usable at all due to the white box with spinning wheel, it looks like it's trying to load up the login screen or something but nothing is happening. 

[mariahweyne]

Try this:

Go to https://account.adobe.com/security and end all active sessions.

Go to https://acrobat.adobe.com/link/home  and see if you open/edit, in fact work with a document.

If all is well, try opening you desktop version and see if the problem disappears.

Also check these settings:

Hope this helps.

[Stephen5E3F]

Thanks! I had the same problem, ending the active sessions I wasn't using fixed it 

[Abambo]

Thanks! I had the same problem, ending the active sessions I wasn't using fixed it 

By @Stephen5E3F

Could you please reformulate? Do you need help, or were you able to fix this with the shown solution?

[ALISON330520329j40]

Hi, I am having the same problem, I have tried to end all active sessions, but that has not solved it.

[Catalin33784652zgle]

Many thanks. This worked for me.

[SJC_UK]

I'm having the same problem, the spinning blue wheel.  I have tried uninstalling, deleting various profile directories, unlinking sessions.

Strangely it works fine on one laptop, but not on another.

I really need this software for work and it not working is impacting the money coming through the door.

Can someone in Adobe sort this out please?

Ta.

[mariahweyne]

Hail Mary - try this-

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

[XanderG]

I have the same issue. I've updated to the latest version but it's still not working. I've tried a range of fixes including ending all sessions, re-installing etc. It doesn't affect any other Adobe products, which I use daily. 

[J.Kendall]

me too, exactly the same!

[Heather33880011j2k4]

i've installed the latest version today and have this problem. i've tried the fixes suggested but it's still happen and having a huge impact on my day 😞 Please can this glitch be fixed!

[Louise21877698d3pa]

I have also tried all the "fixes" listed without success. The product is completely unusable.

[ian3391655537g3]

I am also having the issue and it is very impactful.

[ian3391655537g3]

it happens even when trying to look for updaes under the update option you suggest

[Jason334699906k45]

Same issue. There is only so much time I can devote to fixing a PDF editor. This is occuring on multiple devices even after ending other prior sessions - and I need access to a PDF editor to work effectively.

Needs an urgent fix else the only solution is to move to a new product, which isn't desireable as it's great when it works. Is this some overzealous rights management process? 

Either way, please fix this Adobe..... 

[SJC_UK]

So, no answers to people's problems. Not the best user support. In systems I deliver for customers a defect the stops the use of  a capability and there is no workaround is classed as critical, and is given top priority for a fix.  Clearly Adobe doesn't see it this way.

Can you reproduce this bug Adobe?

[Emma33814132aaj9]

I had the exact same issue.  After trying everything I could think of I uninstalled my printer. As soon as I did that everything worked like a charm.
I have since reinstalled my printer and everything still works. It's worth giving it a try.

[William28306203pwsh]

I wish I had a printer to uninstall! I don't suppose you tried anything else that maybe helped?

[Emma33814132aaj9]

Disconnect from your network, if you have one?

[Abambo]

Check this: https://community.adobe.com/t5/acrobat-discussions/white-box-and-spinning-wheel-blocking-access-to-a...

[Jason334699906k45]

Update: I lost patience. It's a PDF Editor, frankly my time/your time isn't worth fixing a tier 1 vendor's basic error. Moved to a competitor product. It works every time. Life goes on.

[Jeff34090764xqmx]

What did you get that can export a pdf from InDesign?


Jeff Lesperance

Assistant Director of Creative

SUNY New Paltz

1 Hawk Drive, Haggerty 404

New Paltz, NY 12561-2443

(845) 257-3242

lesperaj@newpaltz.edu

[Jeff34090764xqmx]

What product did you find?!

[Jason334699906k45]

Hi Jeff. I switched to Nitro Pro PDF. It's not as pretty from a GUI perspective, but it does what I need it to do (exporting to Word, editing, protecting docs primarily). 

I don't know about how well it works for your use case, but they offer a trial. I know Foxit is also a popular alt. 

Personally, I prefer Acrobat (when it works), but Nitro does the job reliably, which with my practical hat on is what I need.  

[Michelle2939371272p2]

I'm having the same issue, new computer - literally out of the box yesterday. I've closed all active sessions and all the other suggestions here. It's just not fit for use!

I can't even open the document I need to work on, this is costing me money, I really wish they'd look at feedback and sort it out!!