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why does Adobe PDF printer keeps uninstalling on windows 11

New Here ,
Jan 30, 2023 Jan 30, 2023

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Hello,

I am working as a help desk and couple of our staff having an issue with Adobe PDF it keeps uninstalling. For most of the staff, it's fixed by turning off auto update but one of our staff still has the same issue every 2 to 6 weeks it keeps on uninstalling. can someone please help with this issue?

 

Thank you

TOPICS
Comment review and collaborate PDF , General troubleshooting , How to , PDF forms

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Hi,

 

When you say uninstalling, are you referring to Microsoft Windows changing the default printing device to another printer, or are you explicitely stating that all of the driver files or  printing software actually uninstalls itself (to include the firmware drivers) ??

 

If you didn't have Adobe Acrobat at all, would you be able to test if the same problem occurs with the "Microsoft Print to PDF" driver or another printing device?

 

If it helps, check the topic linked below, my last answer to another user that I am trying to assist:

 

 

NOTE:

There is a feature in Microsoft Windows 10 and Windows 11 that may need to be disabled.

 

It consistently switches back to the most recently used printer and makes it the default printing device until another printer is selected by the user at printing time.

 

See if the screenshot below helps:

 

20230129_141122.jpg

If the users who are experiencing this issue have "Let Windows manage my default printer" checked (Control Panel => Printers & Scanners), untick that checkbox to disable that feature.

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