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Why does my dropdown necesitate a second click before it displays the list? Why doesn't it show after the first click on the dropdown arrow?

Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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I am trying to fix a fillable PDF that our office uses. I've re-created the dropdown box and list several times. But still, the dropdown arrow must be clicked on twice before it will display its list. This is not user friendly, as a user wants to know there is a list to choose from after the first time clicking on the arrow.

I am using Adobe Acrobat X Pro, Acrobat 7.x and my PDF version is 1.6 - in case it matters.

Thank you for any thoughts or help on the matter!

Pamela

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Adobe Community Professional ,
Nov 03, 2016 Nov 03, 2016

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This isn't normal, so it would be helpful if you could post a sample form somewhere so we can test it out and see what the problem is.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Ah, ok - will do that in about an hour and a half - thanks!

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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I'm trying to upload the form here but nothing seems to allow me to... I especially made a sample form to view and try out. It will only allow images or video to be uploaded, or a link to a webpage. Do you know of any way to just upload this PDF? Thank you and sorry to bother.

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Adobe Community Professional ,
Nov 03, 2016 Nov 03, 2016

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You can use a service like dropbox.

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Adobe Community Professional ,
Nov 03, 2016 Nov 03, 2016

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You can't post files here, but you can use the document cloud (cloud.acrobat.com, Send & Track > Create Link) and provide a link to it here. If you don't want to do that, feel free to email me at: acroscript at gmail dot com

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Thanks very much, George! I will email it to you then rather than make a dropbox account at the moment.

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Adobe Community Professional ,
Nov 03, 2016 Nov 03, 2016

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The problem is with Chrome's built-in PDF viewer, not something with the form. You'll notice that it behaves as you'd expect when viewed directly in Acrobat or Reader. I'm not sure there's anything you can do about this, but I'll try a few things and post again if I have anything helpful to add.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Ah, i that makes perfect sense - it does work correctly in Reader I saw just now!! But I am in Acrobat  X Pro, and I'm trying it from there and that is where it continues to do this odd thing.

I won't worry about it anymore, as most people use Reader and it should be fine.

Thanks again for your time and help!!!

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Community Beginner ,
Sep 13, 2017 Sep 13, 2017

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I'm actually getting this same problem at work using Acrobat X and then opening in Adobe Reader. The first click shows a bigger "bubbly" widget (sort of like it's using the OS widget interface). The second click puts it back to "normal" and lets you select an option. Very annoying and I can't figure out how to get rid of it.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I know this is an old thread, but was there ever a solution? I am experiencing the same issue and I cannot for the life of me figure out how to fix the 'glitch' that requires you to double click before a drop down list will display properly.

I click the dropdown arrow for the field and it briefly appears (a little larger than the actual dropdown list should be) and then quickly disappears. When I click it a second time it opens properly. 

 

It's not preventing me from completing any forms - but it is very annoying.

 

Using Adobe Acrobat DC to create and use the forms, if that matters.

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Can you share with us a sample file that demonstrates this issue?

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