Why don't I see the option to convert to a PDF?!!!

[brentond72653958]

I have been using acrobat to convert PDFs for a while. Today, the program looks different and there is no option to convert. What did you do and why do I have to search the far corners of the internet to figure out how to use a product that I have been paying for? This is affecting my business and trying to contact you people has been a giant waste of time. I am on hold about to cancel my account.

[gary_sc]

Hi Brentond,

Sorry but I could use more information before I can help you:

What is your OS (and have you done your updates and if so is there a relationship between doing an update on your OS and this problem)?

What version of Acrobat are you using?

Is there any other possible changes you've done to your system or any other application that coincided with this change in Acrobat?

Thanks, I hope I can help you.

[brentond72653958 · Accepted solution]

Thanks for the reply. I actually just restarted my computer and it seemed to fix it. Sorry for the false alarm

[gary_sc]

Great, the best solution is the easy solution.

Glad your problem is solved!

[ranip29176990]

None of these solutions works for me. I have acrobat dc, but I can't do a simple function like converting MS word document into a pdf! Help

[Dave Creamer of IDEAS]

Check to see if the PDF Maker is installed into Word under Options.

Until you can figure it out, you can simply Save-As PDF without using Acrobat.

[gwendolynf81215961]

I am haing the same problem.  I don't see the CONVERT button to convert a PDF to images.  What's going on?  My payments are current.  I can not do my job.

[Dave Creamer of IDEAS]

You didn't mention your platform, but it's _always_ fun to guess...

Old interface:

OR

New interface:

OR

[robin_kyle1009]

Hi

Thanks for the reply
Here is the info you asked for

OS Windows 11
Acrobat version Acrobat Pro DC 2024.003 xxx

Yes I recently ran some system updates and the issue started happening around the same time so it might be related

I have not made any other major system changes or installed new applications Acrobat now either freezes or crashes when opening certain PDF files

Please let me know if there is anything specific I should check or try I really appreciate your help

[Dave Creamer of IDEAS]

@robin_kyle1009 I'm sorry--who are you? It appears that this is your first post to this thread. I was responding to @gwendolynf81215961