Why don't notifications stay off after restarting Acorbat Pro?

New Here ,
Aug 01, 2022 Aug 01, 2022

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Ok, so I want them off forever.

 

I go to:

 

Edit --> Preferences --> General and turn OFF "Show me messages from Adobe."

They're off while the application is running. But I shut it down and launch it again and there it is ON AGAIN.

 

I hate this. It's like Adobe needs to remind me all the time all the stuff I can do? I don't need these annoying messages.

PLEASE tell me what I have to do turn them off forever. It disrupts my workflow.

 

Thank you.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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So apparently there's no fix for this. A feature and a bug. Great job, Adobe. 😉

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hi there,

 

Sorry to hear about the trouble caused. 

As shared, the notifications are turned off from Acrobat preferences. However, it keeps turning back ON every time system is rebooted or relaunched. Notifications are back on. 

Is this setting getting changed automatically from the Preferences, or its turned Off under Edit>Preferences> General> "Show me messages from Adobe." but you are still getting messages/notifications on screen?

 

If it's turning back ON automatically, then check the following:

1- Would you mind sharing your Adobe Acrobat version? To check the version, go to Help > about Acrobat and ensure you have the recent version 22.001.20169 installed. Go to Help > Check for updates. 

2- If this doesn't help, then reset Acrobat's preferences following these steps: Reset Acrobat Preferences 

 

 

Let us know if that helps!

 

Thanks,

Akanchha 

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Akanchha: Here you go. I explained what is going on in the post very precisely. 😉

Version(s):
Continuous Release: 2022.00120169

Version File Version: 22.001.20169.0

AGM Version: 4.030.0019 | 64 bit

Core Version: 22.256 | 64 bit

JP2K Version: 2.000.00006.50420 | 64 bit

 

I'll try all that but I seriously doubt it will work since I literally just installed the latest version 3 days ago...But I will try because this is annoying and I am seriously considering going back to Acrobat 9, where I don't have to pay for the pleasure of annoyance. 😄

 

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Thanks for confirming the exact patch. 

Please give it a try by uninstalling-reinstalling the application using the above method and let us know the result.

 

Thanks,

Akanchha 

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New Here ,
Aug 08, 2022 Aug 08, 2022

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I'm reinstalled. Now there's a problem not recognizing the fonts I have installed on the system. Same problems as before. I don't see a need to pay for a program that:

 

1. Doesn't work for the stuff I need it to work with when prior versions did. Maybe you all need to go and fix stuff for Windows 11?

 

This was beta tested before release...right? So many bugs and problems I am surprised Adobe let this go out.

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New Here ,
Aug 08, 2022 Aug 08, 2022

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So those damn blue messages keep appearing. Please let me know if there is an actual fix for this or if we're just hammering away at nails in the dark.

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Sorry to hear that issue persists.

 

We'd like you to gather the following details and share them with us for further investigation. 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and 

ProcmonLogs :

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Share them via document cloud as explained here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Thanks,

Akanchha 

 

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Adobe Community Professional ,
Aug 10, 2022 Aug 10, 2022

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Have you tried setting the preference with no file open? Can you show a screen shot of the unwanted message?

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Luke: Yes, I have tried doing that, too. They still persist.

 

These pop messages appear in a blue box notifying me I can "DO STUFF" in Acrobat. They are annoying and I don't like having to be a beta tester. I expect better from Adobe. 

 

I guess I can't turn them off and Adobe is asking me for all this stuff they should have addressed before putting a product into production AND charging people for it.

 

So, I will just live with it I guess. I'm just disappointed Adobe has zero idea what's going on.

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Adobe Community Professional ,
Aug 11, 2022 Aug 11, 2022

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I'm not getting the messages you describe, although I am on a Mac. Here is a related discussion:

https://community.adobe.com/t5/acrobat-discussions/can-i-stop-blue-popup-quot-tips-quot-appearing/td...

Here is a link to the Acrobat feature request and bug reporting form, perhaps if they get enough complaints, they will fix this.

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac

 

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