Win 10 Deleted Windows Installer Files/Acrobat DC

Report · Nov 23, 2017

I deleted some installer files from windows and now acrobat dc didn't update anymore (bad idea). I tried to uninstall acrobate dc but the creative cloud won't let me do it. Now I deleted every file from acrobat dc from windows but the adobe creativ cloud shows that the program is installed and theres noting I can do. what should I do? Thank you

Report · Nov 23, 2017

Hello Audiovisuelleg,

As per the description above, you are not able to use the Adobe Acrobat Pro DC i.e. not able to uninstall and re-install, Is that correct?

Please try the following steps mentioned below:

Close and Quit all the Adobe app including Creative Cloud Desktop app and Acrobat or Reader.
Open Task manager and kill all Adobe related process.
Reboot the machine once.
Uninstall the Acrobat using the Acrobat cleaner tool, download and install the Cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Restart the machine again.
Download and install the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Hope this helps and let us know how it goes.

Regards,

Anand Sri.

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Report · Nov 23, 2017