[Win11] Acrobat Pro window repeatedly changes to a Windows Classic look

[Eric28556073tmy2]

I've noticed this issue for the past few months now.

It's not limited to any specific files - also happens with no files opened.

The window chrome changes to what looks like Classic mode in older versions of Windows. It's grey. Flat button in the upper right corner:

If I pick another tab, the Window chrome fixes itself and matches what is expected on Windows 11 but will revert to the above again shortly:

• Have already attempted repairing the Acrobat installation. Still occurs.
• Have latest graphics driver installed: Nvidia Studio Driver 531.41
• Windows is fully up-to-date: Windows 11 Pro 22H2 Build 22621.1413
• Acrobat Pro 23.001.20093

[Hahn29154557qnwg]

I have been experiencing the same issue and also raised the same question in these forums. Let's hope someone has an idea of how it can be resolved or perhaps we shall require this to be patched by Adobe/Windows.

[AkanchhaS]

Hi all, 

Thank you for reporting the issue to us, and sorry to hear about the troubleshooting caused. 

Have you started experiencing this issue immediately after installing the latest patch?

Please try Acrobat>help>repair installation.

If that doesn't work, then 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know the result.

Thanks,

Akanchha 

[Hahn29154557qnwg]

For me i've done both the installation of the patch to 23.001.20093 (Optional update, Mar 22, 2023) via the automatic update as well as a fresh installation with upgrade to the patch. Both resulted in the same where occassionally the classic windows would appear on some of the Acrobat application windows.

[Eric28556073tmy2]

Hi Akanchha.

Thanks for the suggestion.

I've followed the above and still see the issue, just like Hahn29154557qnwg also reports.

[JR Boulay]

Same issue for me (Windows 10)

[Eric28556073tmy2]

Just following up on my original post.

Updated to Acrobat Pro 2023.001.20143 yesterday and, so far at least, have not encountered the issue since *fingers crossed*

[Eric28556073tmy2]

Scratch that. Still happening. Although perhaps not as frequently as before

[Meenakshi Negi]

Hi Eric28556073tmy2,

Thank you for letting us know.

We will check with the team about this and get back if we need any information.

We appreciate your patience.

Thanks,

Meenakshi

[Meenakshi Negi]

Hi Eric28556073tmy2,

Thank you for your patience so far.

The team is aware of this issue and working on the fix.

We will update you once the fix patch is available.

Thanks,

Meenakshi

[Eric28556073tmy2]

Hi Meenakshi,

That's great to know. Thanks for the update.

[retnuH]

I'm glad to see I'm not the only one with this problem. Just to add to the info here: this has happened to me on two different computers, one with Win 10 and one with Win 11. The Win 10 computer had the 32-bit version of acrobat pro and the Win 11 computer has the 64-bit version so it doesn't have any commonality between them. For a long time I thought it was an artifact of running DisplayFusion but it's still happening on the new computer without it installed so it's not related after all. It's really irritating when it happens a lot with no apparent cause.

[Christian M. Schneider]

I still have the same issue with Windows 11 and Acrobat version 2023.006.20320 64-bit - any update when this will be finally fixed?