Windows 11 File Context Menu Item Listed Twice

[tony_72000]

After upgrading to Windows 11, the Adobe Acrobat file context menu (the short menu) shows "Convert to Adobe DPF" twice. Both on top of each other.

Anyone else seeing this? I have tried doing a repair and re-install, but it's still there. 

Presume this is just a bug that hasn't been fixed yet?

Thanks.

[Meenakshi Negi]

Hi tony_72000.

Thank you for reaching out.

Please try reinstalling the application using the steps mentioned below:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know if the option still appears twice. 

Thanks,

Meenakshi

[tony_72000]

Thanks for the suggestion, but that didn't work. The 'Covert to Adobe PDF' now doesn't show at all and when I right click a PDF, I now get to two options to edit the PDF.

This is the standard version of Acrobat, not the Pro version.

[tony_72000]

Sorry... right clicking on a Word document does still show the 'Convert to Adobe PDF' twice.

[defaultuyt31b3tfiau]

Any answers on this? I'm finding the same problem popping up with users in my company. It's bizarre and really slows down work. I can get it to go away by installing a 2022 version of Acrobat DC Pro, but it comes back as soon as it updates itself.

Not only are there two options, but neither works. It just does nothing, or sometimes we'll get a "Acrobat menu options are experience some issues." error message.