Windows and Mac Acrobat Pro DC no print window

[Jammernz]

We have several computers windows and mac over different versions of the OS having the same issue.

How ever to try to print you get no print window or you get a print window with no content or info.

uninstalling, removing cache and prefs and reinstalling does not fix this issue.

Acrobat DC Reader and all other office and adobe apps can print fine.

[Marianne Le-Stier]

Hi Ashu,

I'm on Mac Yosemite, printing via a Fiery-5D6B (software version 1.0) to a Ricoh MP C6502 model.

It was working fine until the update, I used to be able to select 'Fiery Features' in the print dialogue box which would provide options including one to enter a user code which is vital in our organisation.

I can still print from InDesign and Illustrator.

Hope that helps.

Emma

[Marianne Le-Stier]

Hi Ashu,

I've just downloaded an updated printer driver for my Colour Controller from the Ricoh website which seems to have solved the problem (or at least it's a workaround) it's slower but it does the trick - it's related to Yosemite two way communication apparently.

Emma

[imago stuhr]

The link to the bug fix gives me a 404 page error...

[AshuMittal]

It should be working, can you please try again?

-ashu

[brentone76676889]

The patch fixed the problem for me. Thank you.

[rogerl64002252]

Hi Ashu

I can confirm that the patch fixes the problem.

Thanks,

Roger

[AshuMittal]

Thanks to everyone who confirmed about the patch working at their end. Much appreciated!

Emma,

Thanks for the update, glad to know you are unblocked after updating the printer driver.

Regards,

-ashu

[Philip_Carr]

I have a MacBook Air and am running acrobat pro.  The updates are up to date.  For the last several months the print dialog comes up blank - can print a single copy, but all other options missing.  Have tried deleting the printer and re adding. 

any suggestions?

[Test Screen Name]

That version of Acrobat Pro doesn’t look up to date. It looks at least 7 years out of date.

[Abambo]

What Acrobat version are you running?

[Philip_Carr]

Hi thanks for your response

I was running 9 pro ver 9.5.5. I have now updated to pro dc 2017.0009.20044 which has resolved the problem.

Thanks

[Philip_Carr]

Hi thanks for your response

I was running 9 pro ver 9.5.5.  I have now updated to pro dc 2017.0009.20044 which has resolved the problem.

Thanks

[branwellington]

Hey Ashu,

The patch fixed the problem for me.

Thank you, Adobe Team!

Best,

Jamin

[lisarfb]

Hi,

I have the same problem, noticed on Friday 13th May 2016 - when hitting File > Print no dialog appears and so I cannot print.

I have 2 printers connected by server (both with names of less than 10 characters?) and can print to both from all other software.

I tried to re-add one of my printers with a longer name, and set as default, as a workaround, but I still get no dialog box, so this workaround doesn't work for me.

If you can advise when a solution is reached this would be appreciated, or advise of another workaround suggestion? This is quite a big issue for me.

Thanks,

Lisa

[CoastalPrint]

Having the same issue here with all computers in our print shop. 

A quick fix if you don't have another program (e.g. InDesign) is to send yourself an email with the PDF attached and print directly from the browser.  I'm using Gmail and Chorme, works just fine. 

With that being said, I really hope there is an update for this issue soon as we rely heavily on Acrobat!

[dario.]

My colleagues and I are having a similar issue: on various versions of Mac OsX using Acrobat DC, after the last update, we are no more able to print, neither from Acrobat Pro XI.

The same PDFs are well printed from Apple Preview application.

[Guest]

I'm not sure what every ones situations are, but with the latest version of OSX I was able to get the print dialogue to show by doing the following:

• Close Adobe
• Go to system preferences
• Change the default printer (For us we just used a standard printer)
• Re-open Adobe and try to print

This prompted the dialogue box, sure we have to then select the actual printer that we want to use, but at least we are getting a print window to show up. Hope this helps some of you! I struggled for hours to at least get this solution until an official fix is provided.

[steve_aldrich]

Unbelievable!  My setup was set to "Last Printer Used".

When I changed it to use the Renamed (longer than 10 characters) printer, it now brings up the print dialogue!

THANK YOU!

[Allahadin]

It works for me at iMac i7 with Yosemite 10.10.5

[Mr. L]

Same problem here. Please fix. OS X 10.11 latest.

Here's what I did. I deleted my printer, which had only a 6 character length name. Then I added it back making the name longer. After it was added I went to options and named it like it was again (6 character name as it was). This changed the name of the printer, and the print queue name is short again.

Tested it it and it works. Print dialog box opens again in Acrobat.

Question is: how does this happen. Don't you all at Adobe have QA? How can you release an update that is not vetted? How come you still don't have a fix published?

Also I have been dealing with an Acrobat Safari plugin that crashes if the PDF opened has specific JavaScript in it. Never did under Acrobat XI, but since DC it does that. Have been dealing with Adobe Engineers for months now, and have not heard from them in over a month! Go figure.

[shannons4904657]

I have had the same problem since yesterday. I renamed the printer with more than 10 characters and it's working fine now.

[branwellington]

Having the same problem. It worked last week, now I can't print. Command-P and the Print button don't do anything. No print dialogue box or anything. I'm printing through Apple's Preview app for the time being.

[Vishal@PDF]

@Jamin, Have you tried the workaround mentioned at https://helpx.adobe.com/acrobat/kb/printmenunotappear.html​ ?

Adobe will soon release the patch to fix this problem.

Vishal

[branwellington]

Thanks, Vishal. I haven't tried that. It sounds like a lot of headache when Preview works fine. Just let me know when there's an update that fixes it.

Best!

Jamin

[Guest]

Deleting and adding the printer with a name longer than 10 characters worked for me.  It is completely stupid that this is what Adobe makes us do instead of, y'know, using the built in print dialogue in the OS. Or just using the same print window from their other software, which apparently works fine.  C'mon guys. get it together.