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Windows Explorer Crashes when selecting "Combine Files in Acrobat"

New Here ,
May 31, 2021 May 31, 2021

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Whenever I right click on a file/bunch of files in Windows and select "Combine Files in Acrobat", Acrobat (Pro DC) will open, but not open to the Combine window, and then clicking anywhere back in Windows Explorer causes it to crash/restart. 

 

If ACrobat is already open when i select combine, it will work as intended. It seems that it only happens if Acrobat isn't currently open when selecting the option.

 

Acrobat DC 21.001.20155 (although it has been happening for maybe a year or more?) 

TOPICS
Crash or freeze, Create PDFs

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi,

 

Thanks for sharing Acrobat's version.

Just a little bit clarity required from your end. Upon combining files with right click, does it crashes Windows Explorer or Adobe Acrobat application itself?

How about using any other feature from right click menu, does it crashes too?

You must check these things to see if that helps.

1- Try combining files online once and see if that works like it does for Acrobat DC. https://documentcloud.adobe.com/link/home/ 

2- Update your Windows. Install the pending updates (if any).

3- if it just the right click Combine files option is causing crash and rest everything works well. Then, remove the Adobe Acrobat DC using cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html  and install it again. https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Thanks,

Akanchha 

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