Windows Server 2016 RDS Error Message - AdobeGrowthSDK.dll

[keesha_4249]

Hello,

One user on an RDS is having an issue where an error message will pop up almost every time they open a PDF. 

The error is,
"The procedure entry point SetThreadDescription could not be located in the dynamic link library C:\ProgramFiles\Adobe\AcrobatDC\Acrobat\AdobeGrowthSDK.dll."

I have already updated the server and Adobe. I reinstalled Adobe as well but error keeps coming up. 

Thanks.

[Meenakshi Negi]

Hi keesha_4249,

Thank you for reaching out, and sorry about the trouble caused.

Please try the steps suggested in the correct answer provided in the following thread with a similar issue: https://adobe.ly/4p0zwyj. See if that helps.

If the issue still occurs, let us know.

Thanks,

Meenakshi

[keesha_4249]

Hello,

I did see that thread but was confused. They say to delete everything in APPDATA/LOCALROAMING/ but in the AppData folder I only see...

• Local
• LocalLow
• Roaming

There isn't any "localroaming".

Additionally, later on in the thread that same poster said they had another TS where that solution didn't work which doesn't give me lot of confidence in this fix. Is there a more permanent fix?

Thanks

[ravinderg62643219 · Accepted solution]

Hi @keesha_4249 

Thanks for reporting the issue to Adobe. Could you please try creating the following registry key on the machine, restart the machine and check if it fixes the issue.

Key Name : bAJOEnabledDesktopPersonalization

Key Value: 1

Keyvalue : DWORD

Key location : Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

[Wouter2988748964uj]

I had the exact same error on 2 RDS servers, where we could reproduce on several users.
This regkey fixed it. Thank you!

[keesha_4249]

Thank you! This has appeared to fixed the issue. 

[lutz_3466]

Hello keesha, could you please send me a screenshot of the new registration key in your regdit, I'm being kind of stupid 
Thank you, greetings from Berlin
lutz 
lutz@lutzfoto.de

[S. S]

Hi @lutz_3466,

Thanks for writing in!

This is what you can try:

Go to Start > Registry Editor > paste the location on the top address bar > Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown > right-click the FeatureLockDown folder on the left panel > New > Key > DWord (32-bit) > name the key "bAJOEnabledDesktopPersonalization" and change the Value to "1."

Let me know if you face any issues doing so.

Regards,
Souvik.