won't fix issues during preflight

[daniellek98948461]

I am trying to do a preflight for a word doc without images, so no layers. It runs the preflight, says it's fixing issues, but when completed said it didn't flatten layers and it isn't a useable pfd-x file.  If I bring it in as a word doc, it won't convert it to a pdf. I get an unexpected error notification. I convert to a pdf in word and bring that in and then do the preflight, which is fails.  I click the analyze and fix button. I have been having nothing but issues with adobe reader for the past 6 months. The file has no images, I don't think it has any layers. If it does, I have no idea where they are. I keep getting a your file has layers that need to be fixed.

Got any suggestions?

[Karl Heinz Kremer]

PDF/X is not just about layers. When you run a test to see if a document is compatible with a certain PDF/X level, Preflight should report what features will cause problems. The preflight profile you want is "Verify complience with PDF/X-xxx":

These options are easier to find if you filter for just PDF/X related profiles. 

Which PDF/X level are you trying to create?