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wont open 2 documents

Advocate ,
Jul 16, 2024 Jul 16, 2024

Suddenly double-clicking on another PDF whilst one is open won't work. Another day another bug.

If I do this:
Preferences \ Security (Enhanced) \ Sandbox Protections - Disable 'Enable protected mode at startup'. 

Then it will open, but only if I repeatedly click on the 2nd pdf, double clicking still does not work

 

Opening documents is kinda pretty fundamental functionality, hey?  It's a bit facepalmy that I'm having to write this

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General troubleshooting
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Adobe Employee ,
Aug 14, 2024 Aug 14, 2024
LATEST

Hi @getho

Sorry for the delayed response. Following up to check if the issue is fixed or still reproducible. 


I tried reproducing this issue on our end, but the problem is not reproducible. Are those files located on a Shared drive or Network drive? If yes, you may go to preference again and add that Folder path or network path under a privileged location. Re-launch Acrobat and let us know if that works. 

 

~Tariq  

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