Word/PowerPoint to PDF conversion not displaying shapes

[klkarson]

Hi, I have only recently started having this problem (within last two weeks or so) where I create a page in Word or PowerPoint with images and shapes and then when I convert to PDF, some of the shapes are transparent (but not all of them). This has never happened before. I tried converting from Word/PowerPoint to PDF a couple of different ways: From Word/PowerPoint: File>Export>Create Adobe PDF, File>Save as Adobe PDF, File>Print>Adobe PDF and each way the same thing happens in the converted PDF. I also opened a PDF created by someone else that had graphics and only some of them were transparent there as well. I tried seeing if there were any updates available and there were none. I did a repair installation. My version of Adobe is Adobe Acrobat Pro DC version 2021.005.20060

[Brad @ Roaring Mouse]

Since both of your approaches are different, one is by Adobe PDF Maker and the other is written directly by Word/PP, resulting in the same issue, this indicates there's something about your content that's driving the problem.

Can you share a sample file?

[klkarson]

Hi Thanks for reaching out. I've attached the Word Document I am working in and the exported to PDF version. The cover is where I'm having issues. In the Word, I have a dark blue rectangle behind the youth images. When I export to PDF, the rectangle dissappears. 

I have also just come into another issue (and this hasn't happened to me before either). 

[Brad @ Roaring Mouse]

Um, where are you viewing your PDF where the Blue Background disappears?  because it is totally there in this file.

[klkarson]

weird! it doesn't show up on my screen. here is screenprint: 

[Brad @ Roaring Mouse]

Well, that's... new. Here is mine: (and it was fine in all programs i tried to view it in)

[klkarson]

ugh, frustrating. do you think i should reinstall my adobe acrobat?

[Dave__M]

It behaves as expected on my system/software!

Dave