Wrong Installation of the latest Acrobat DC (Ausst)

New Here ,
Aug 11, 2022 Aug 11, 2022

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Hello,

we are using Adobe CC and host the downloads via AUSST. 

If we install Adobe Acrobat DC (22.002.20191) we'll get the 64-bit Version of the Software and Adobe Acrobat Reader DC will get removed completely. 

If we install Adobe Acrobat DC (21.011.20039) we'll get the 32-bit Version of Acrobat and Acrobat Reader DC will stay on the host.

Is there a wrong setting in our AUSST or is this the normal procedure now?

Best regards,

Patrick

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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Hi Patrick,

 

Thank you for reaching out.

 

Would like to inform you that there is a single installer for Acrobat Pro DC and Acrobat Reader DC (64-bit only). 

So, if you have installed the application and do not have a subscription, it will work as Reader DC. If you have a subscription and Sign in to the application, it will upgrade to Acrobat Pro DC.

Hope that clarifies the confusion.

 

Thanks,

Meenakshi

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi Patrick,

 

We have recently enabled 64-bit Acrobat install from Adobe CC app for all users, hence the difference in behavior.

Please note that 64-bit Acrobat and Reader (32 & 64-bit both ) can't coexist so Acrobat install removes Reader DC from the machine. 

Please let us know if you are facing any issues using 64-bit Acrobat.

 

Regards

Ravinder

 

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New Here ,
Aug 21, 2022 Aug 21, 2022

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Hi Ravinder,

thank you for your answer! 

We don't have any issues we are just using 32-bit Versions of our other Adobe Products so we didn't know where this came from. There will be no way to get the 32-bit Version back i guess so this is okay.

Best regards,

Patrick

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