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Wrong mail address suscription

New Here ,
Nov 07, 2023 Nov 07, 2023

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Hello, I've been having a trouble with the payment of an adobe suscription of a wrong email

When I was activating my free trial I typed the wrong mail address so the suscription started but it was not my account

How can I cancell the suscription?

 

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Cancel subscription

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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You should contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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New Here ,
Nov 07, 2023 Nov 07, 2023

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Thanks for your response, I tried to contact Adobe typing "Agent" to chat to a real person but I couldn't seems that I need to have an active account to do it, is there other way to fix this?

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Don't you have a subscription? It should be possible to contact them anyway, though.

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Community Expert ,
Nov 08, 2023 Nov 08, 2023

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