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Xi Pro run on Trial with CC subscription

New Here ,
May 28, 2021 May 28, 2021

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Mac OS X 10. I 8.5  old OS due to some old Pre press software

 

always have Creative Cloud login 

 

even thought the CC account logn,  Indesign CC can login with the CC account and work  but Acrobat XI Pro keep show the trial version and ask for Serial no!

 

Please Help

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Install update and subscribe to Acrobat

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi Brandens,

 

Thank you for reaching out.

 

Acrobat XI is not a part of the current Creative Cloud application. You will need to add the serial number for the Acrobat XI in order to activate the application. 

You may check the serial number for your Acrobat XI by signing in to your Adobe account. Use the following steps:

1. Sign in to your Adobe account using this link: https://account.adobe.com/products

2. In Registered products, note the serial number for your app.

 

Hope the information helps.

Let us know if you have any questions.

 

Thanks,

Meenakshi

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New Here ,
May 28, 2021 May 28, 2021

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we was using the XI Pro with the Creative Cloud Subscription!  so we never got a serial no before!

 

but thanks for the information

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New Here ,
May 31, 2021 May 31, 2021

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Hi! Have the same situation, but there is no Acrobat serial in products tab!

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