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Your subscription status cannot be confirmed. Please help.

Participant ,
Jul 21, 2021 Jul 21, 2021

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Your subscription status cannot be confirmed. Cannot connect to Adobe servers. 
There may be no connection to the internet. 
Check your connection and try again below. If you continue to have problems..

This is the error I get out of the blue. Nothing helps. I am connected to the internet!
I work with Adobe Acrobat Pro DC for years. Never had that. 
https://helpx.adobe.com/de/download-install/kb/licensing-errors.html#1xx doesn’t who me a way.
Can you please help? I cannot find a telefon support either.

 

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General troubleshooting

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Do you have the Trend Micro security software installed on your system? If yes, Please check the help page https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

 

If it still doesn't work, please check your connection to Adobe server and try to reset the host file manually as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Regards

Amal

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