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ZOOM : Bug or "feature"?

Community Expert ,
Mar 03, 2020 Mar 03, 2020

When using Acrobat (any version) on MacOS I can use:

- "cmd +" =  zoom in, and

- "cmd -" =  zoom out.

 

When using Acrobat DC on Windows 10:

- "ctrl +" =  zoom in, and

- "ctrl -" =  placing a sticky note on the page…!!!

 

I can't believe this is "by design", can someone confirm it to me?

Thank you


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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

Hey JR_Boulay

 

We are sorry for the trouble.  As described,  "ctrl -" =  placing a sticky note on the page. We have tried to reproduce the issue on our end and its working fine. What is the version of the Adobe Acrobat DC installed on your Windows 10? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 20.006.20034 installed. Go to Help  >  Check for Updates. Also please try to repair installation (For Windows) Go to Help > Repair Installation.

If it still doesn't work please try the following steps:

 

Keep us posted with the results.

 

Regards

Amal

 

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Community Expert ,
Mar 05, 2020 Mar 05, 2020

I guess I should take this as an answer to my question "Bug or feature?"…

😞

 

If ever at least one person could explain to me why it's not completely absurd I would be eternally grateful to him.

😉


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People's Champ ,
Mar 05, 2020 Mar 05, 2020

JR, I don't see the problem with Control - on Windows. It zooms out just as expected.

Q: do you also have zoom problems when using the scroll wheel on your mouse + Control?

 

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Community Expert ,
Mar 07, 2020 Mar 07, 2020

Ctrl + mouse wheel is OK.

In any case, thank you for confirming that this is not the expected behavior.


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Community Expert ,
Mar 07, 2020 Mar 07, 2020

"If it still doesn't work please try the following steps:

 

I did it last week.

I recovered the Optimize PDF function but it had no effect for Ctrl -, it still create a note whether I use the "6" key or the numeric keypad.


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Adobe Employee ,
Mar 12, 2020 Mar 12, 2020

Hey JR Boulay

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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Community Expert ,
Jun 03, 2020 Jun 03, 2020

I just bought a new Dell Inspiron, I installed a new Acrobat Pro DC (+ Photoshop, Illustrator and Bridge) and I still have the same annoying problem.

 

Can you help please?


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Community Expert ,
Jun 03, 2020 Jun 03, 2020

I can confirm that in Acrobat XI (on Windows, at least) Ctrl+(-) zooms out, as well it should.

Maybe you're using a non-English keyboard that's sending a different kind of hyphen?

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Community Expert ,
Jun 04, 2020 Jun 04, 2020

Thank you Try67!

You're right, this occurs when I'm using the French keyboard. When I set it to "English" (ctrl -) zoom out as expected, and (ctrl 6) creates a sticky note (as expected?).

 

But this is not a solution since my keyboard is always settled to "French".


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Community Expert ,
Jun 09, 2020 Jun 09, 2020

Amal. ?


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Community Expert ,
Jul 04, 2020 Jul 04, 2020

Allo, allo?

Is there anybody out there?

 

The latest update did not solve this annoying issue.


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Community Expert ,
Jul 04, 2020 Jul 04, 2020

JR, 

 

Would you mind sharing a picture of the  keyboard layout of the Inspiron ?

 

Seems to me like you're using like a UK extended layoout.

 

Also, it is worth noting that the " CTRL+6" combination is the keyboard shortcut that inserts sticky notes in a PDF without opening the commenting tool bar.

 

I was checking out earlier  UK extended keyboard layouts and if you notice, in most keyboards  the "Fn" (function) key is next to the left CTRL key .

 

From a PC repair point of view, I would say to check that the function key or the number "6" key are not stuck (or loose) due to debris, dust particles, exposed to heat or cold, or even if a previous liquid spill happened before, for example.

 

To be sure you can also  perform this old school trick:  press  the SHIFT+CTRL+" once then press SHIFT+CTRL again and one more time to test and return your keyboard to normality. See here for more keyboard troubleshooting tips at the hardware level: https://www.wikihow.com/Repair-Dell-Laptop-Keyboard-Keys

 

 

If tat doesn't work I would stand by my assumption that this is not a bug or an Adobe Acrobat design behavior.

 

This is a keyboard layout issue where some of the keys, the touch screen  (if it has touchscreen) and the mouse pad could also be conflicting, somehow.

 

That said check the manufacturer's website for known issues and download and install the latest drivers (if available).

 

To be certain, if my theory is correct, you should be able to plug in a USB external keyboard and you should not experience this behavior. 

 

If the external keyboard works without a problem AND most importantly, without modifying region settings, language settings, nor localization, then the keyboard pad could be physically defective.

 

Verify and observe more closely what is the Fn key purpose in your keyboard pad.

 

If  your keyboard pad is a UK extended version with more than 2 or 3 character symbols shared over the minus (-) key, that is another observation that should be considered in all these troubleshooting equations. 

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Community Expert ,
Jul 05, 2020 Jul 05, 2020

Thank you ls_rbls

 

- I ran this issue on my previous HP and now on my new Dell, so it's not a dusty key issue.

- Shift Ctrl 6 does nothing.

- Fn Ctrl 6 does nothing.

- On French keyboards the "-" is always on the "6" key, hence the usual expression "Tiret du 6".

- The issue is the same with the "-" key located on the far right of the keyboard, above the + key. See screenshot.

- I cannot test with an external keybord. I don't have one, I bought an extended keyboard PC precisely so as not to need it. 😉

- This shorcut (ctrl 6) always works as expected on MacOS using the French Mac keyboard, from Acrobat 3.5 (my first Acrobat version) to Acrobat DC, and with any other software.

- My Dell is new (1 month) and it comes with a "Dell updater" software wihich manage drivers updates.

- This issue affects Acrobat when I use the "France" keyboard (both of them), but the shortcut works fine when I use the "UK" keyboard (Royaume-Uni). See screenshot.but I use an AZERTY keyboard for about 40 years and I'm not going to change it today.

- This issue affects Acrobat only (Pro and Reader), this shortcut works as expected with Foxit Reader, Photoshop, InDesign, Illustrator, etc.

 

I suspect Acrobat since this shortcut works fine with other software, and since it is not a hardware issue and not a driver issue.

What do you think ?
 

azerty-clavier.jpg

clavier.png


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Community Expert ,
Jul 05, 2020 Jul 05, 2020

Touché ...

 

Dans ce cas, je suis tout à fait d'accord avec vous et toutes vos notes, ce qui m'amène à croire que cela est lié à un paramètre de préférence particulier dans Acrobat et comment il interagit avec la langue d'affichage et la langue d'entrée que vous avez illustrée avec vos captures d'écran.

 

Mais voici une autre idée, voir cette diapositive:.

 

touche1.png

 

Ensuite, essayez l'astuce suivante dans la diapositive ci-dessous. Je suis curieux si c'est aussi un autre problème connexe:

 

unicode-locale.png

 

Maintenant, puisque vous avez déjà défini la langue d'affichage par défaut sur " Français (France)" et non " anglais (États-Unis)", ouvrez Adobe Acrobat et accédez à modifier, Préférences, puis langue.

 

Voir la diapositive suivante ci-dessous:

 

touche2.png

 

J'espère que cette aide. On a presque l'impression d'être près de quelque chose.

 

 

 

Note: Je rafraîchis mon français (je sais seulement lire en français et j'ai oublié comment parler cette langue). Veuillez donc excuser si la structure de la grammaire semble incorrecte et que les phrases sont trop longues depuis que j'ai utilisé un traducteur en ligne.

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Community Expert ,
Jul 06, 2020 Jul 06, 2020

Je ne trouve pas la fenêtre "Text services and input langages".

Comment fait-on pour y accéder ?

 

J'utilise toujours Acrobat Pro en anglais parce-que la localisation est dramatique, mais j'ai le même problème quand je l'utlise en français.

 

Votre français est très correct.


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Community Expert ,
Jul 06, 2020 Jul 06, 2020

Utilisez  "Windows Key +I" pour ouvrir paramètres -->> sélectionnez "Temps et langue" --->> "Langue"

 

Regardez dans la section "Langues préférées".

 

Il ya un lien ci-dessous "Choisir une méthode d’entrée pour toujours utiliser comme par défaut".

 

Cliquez dessus. Il vous amènera à la vue suivante avec deux principales options d’intérêt .

 

Voir la première diapositive ci-dessous:

 

touche4.png

 

Ou

 

 

touche5.png

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Community Expert ,
Jul 06, 2020 Jul 06, 2020

Hélas, following all these steps and trying different settings did not change anything.

Thank you for your time.


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Community Expert ,
Jul 06, 2020 Jul 06, 2020

No problem, anytime.  Hopefully Adobe can look into this more closely.

 

I was also reading about the language packs that are downloaded from the MS Store. Maybe this is another underlying piece of the puzzle since Adobe supports its own language packs.

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Community Expert ,
May 04, 2025 May 04, 2025

Hi Amal.

 

It's been over 5 years since this bug was reported, is there any hope of it ever being fixed?
Before I retire if possible. Thank you.


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Adobe Employee ,
May 05, 2025 May 05, 2025

Hi @JR Boulay

 

I just checked the keyboard shortcuts on my Windows 11 machine, version 10.0.22631, and they are working. 
Acrobat version: 2025.001.20458. I tried it on Classic UI and Modern Acrobat as well


~Tariq

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Community Expert ,
May 05, 2025 May 05, 2025

Hi Tariq Ahmad Dar

I'm glad to hear it works on your computer, but it doesn't solve my problem. Which has been going on for too long.


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Adobe Employee ,
May 12, 2025 May 12, 2025

Thank you for your response. 
Please check your inbox and let us know if that is possible to connect on this. 


~Tariq

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Adobe Employee ,
May 26, 2025 May 26, 2025
LATEST

Hi all, 

This is to update, a bug has been filed with product engineering for further investigation. 

Once we have further details, I will keep this discussion updated. 


~Tariq

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